Return or exchange policy In case the defect or error is from the company, the company bears the shipping costs and replaces it for free; otherwise, the shipping company or the customer is responsible for that. The company covers the shipping and replacement costs only if we are notified within 5 days of receiving the shipment for manufacturing errors and defects. The return process is within 5 days from the purchase date or 7 days from the receipt date, and the exchange is within 7 days from the purchase date. The company is not responsible for lost shipments after shipping or damages resulting from the shipping method. Any delay in delivering the shipment caused by the shipping company is considered outside the company's responsibility. The customer bears the shipping costs, and the amount is not refunded by the company. In case of return and exchange, 10% of the purchase amount will be deducted. Return is only possible if the product is in its original condition at the time of purchase and wrapped in the original packaging. To request a product return or exchange, please visit the following link: http://torod.co/ar/return/order/vdxGCjdE